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Refund Policy

Last updated: 2024-12-20

1. Introduction

This Refund Policy explains our policies regarding refunds for subscriptions and purchases made through StockPro ("Service", "we", "us", or "our").

By purchasing a subscription or making a purchase, you agree to this Refund Policy. Please read it carefully.

2. Subscription Refunds

2.1 General Policy

Subscriptions are billed in advance (monthly or yearly) and are generally non-refundable after the billing date. However, we offer refunds in the following circumstances:

2.2 7-Day Refund Window

We offer a 7-day refund window from the date of purchase for:

  • Accidental purchases
  • Unsatisfactory service (if you haven't heavily used the Service)
  • Technical issues that prevent you from using the Service

Heavy Usage Definition: We consider "heavy usage" as:

  • Exporting data more than 10 times
  • Generating more than 5 data exports or reports
  • Using the Service for more than 20 hours within the refund period
  • Any other usage that indicates substantial value has been derived

If you have heavily used the Service, we may decline the refund request or offer a partial refund at our discretion.

2.3 Refund Process

To request a refund:

  1. Contact us at willson2019pos@gmail.com within 7 days of purchase
  2. Include your account email and order/transaction ID
  3. Explain the reason for your refund request
  4. We will review your request and respond within 5 business days

3. Cancellation Policy

Cancellation vs. Refund: Cancelling your subscription is different from requesting a refund.

  • Cancellation: You can cancel your subscription at any time from your account settings. Cancellation stops future billing but does not refund the current billing period.
  • Refund: A refund returns money for a past or current billing period, subject to the terms in Section 2.

When you cancel:

  • Your subscription remains active until the end of the current billing period
  • You will continue to have access to all paid features until the period ends
  • No further charges will be made
  • No refund is provided for the remaining time in the current period

4. One-Time Purchases

If we offer one-time purchases (e.g., lifetime access, special packages), the following applies:

  • Refunds are available within 14 days of purchase
  • Refund requests must be made before substantial use of the purchased features
  • After 14 days, refunds are at our sole discretion

5. Chargebacks and Fraud

Chargebacks: If you initiate a chargeback or dispute a payment, we will:

  • Immediately suspend your account
  • Investigate the dispute
  • Work with the payment provider to resolve the issue
  • If the chargeback is found to be fraudulent, we reserve the right to permanently ban your account

Fraud Prevention: We monitor for fraudulent transactions. If we detect fraud:

  • The transaction will be cancelled
  • Your account may be suspended or terminated
  • We may report fraudulent activity to relevant authorities

6. Special Circumstances

We may provide refunds in special circumstances, including:

  • Service outages lasting more than 48 hours
  • Billing errors on our part
  • Duplicate charges
  • Legal requirements in your jurisdiction

These refunds are evaluated on a case-by-case basis.

7. Refund Processing

Processing Time: Approved refunds are processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Refund Method: Refunds are issued to the original payment method used for the purchase.

Partial Refunds: In some cases, we may offer partial refunds based on usage or other factors.

8. Non-Refundable Items

The following are generally non-refundable:

  • Subscriptions after the 7-day refund window has expired
  • Subscriptions where heavy usage has occurred
  • Gift subscriptions (refunds must be requested by the purchaser)
  • Promotional or discounted subscriptions (unless otherwise stated)
  • Fees charged by payment processors (these are not refundable by us)

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated via email or a notice on the Platform. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

For refund requests or questions about this policy, please contact us at:

Email: willson2019pos@gmail.com

Please include the following information in your refund request:

  • Your account email address
  • Order/transaction ID or receipt
  • Date of purchase
  • Reason for refund request